Return & Refund Policy

Last Updated: August, 2026

Thank you for shopping with DealHang.

We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products purchased through our website may be returned, replaced, or refunded.

1. Eligibility for Returns

A return or replacement may be accepted when:

• The product received is damaged, defective, or materially different from the product ordered.
• The wrong product, size, colour, or variant was delivered.
• The product is eligible for return as specifically stated on its product page.
• The return request is made within [7/10] days of delivery.

Products must generally be unused, unworn, unwashed, and in their original condition with original packaging, tags, accessories, and invoices where applicable.

Certain products may not be eligible for return because of their nature, including products that are personalised, hygiene-sensitive, perishable, or specifically marked as non-returnable on the product page.

2. Damaged or Incorrect Products

Please inspect your order when it is delivered.

If you receive a damaged, defective, or incorrect product, contact us at:

Email: support@gmail.com

Please provide:

• Order number
• Description of the issue
• Clear photographs/video of the product and packaging
• Any other information reasonably required to verify the issue

We may request photographs or other evidence before approving a replacement or refund.

3. Return Request Process

To request a return, contact us at support@gmail.com with your order number and reason for the return.

After reviewing your request, we will provide instructions for returning the product, where applicable.

Do not send a product to an address unless our support team has provided the return instructions.

4. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding approval or rejection of the refund.

If approved, the refund will generally be processed to the original payment method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

5. Shipping Charges

Where the return is due to our error, such as delivery of a wrong, damaged, or defective product, we will handle the return process in accordance with the applicable circumstances.

For customer-requested returns that are permitted under the applicable product policy, return shipping charges may apply where legally permissible and where clearly disclosed.

6. Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or otherwise entered the fulfilment process.

Where cancellation is accepted after payment, the applicable refund will be processed through the original payment method.

7. Non-Returnable Products

Products specifically identified as non-returnable on their product page are generally not eligible for return except where required by applicable law, including where the product is defective, damaged, incorrect, or otherwise not as described.

8. Exchanges

Where available, an exchange may be offered instead of a refund for eligible products.

Availability of an exchange depends on product availability and the applicable product-specific return conditions.

9. No Waiver of Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

10. Contact Us

For return or refund assistance:

DealHang
Email: support@gmail.com
Phone: [0123456789]

We aim to resolve customer concerns fairly and promptly.